There Is a Better Ways to Monitor Chats Free

This also unlocks cool additional features like chat triggers — chat triggers let you specify certain conditions for the chat box to auto-launch, such as if a visitor is stuck on a page for more than a minute.

Chats are handled from a Tidio Chat tab, which is accessed right from your WordPress dashboard. You can also manage chats by installing a dedicated desktop, iOS, or Android app. Similarly, if a visitor leaves the chat, you can continue the conversation via email. Chats are handled entirely from the WordPress dashboard—ideal if you spend most of the day logged in.

The chat boxes are simple but effective, with two colors for you to customize. If all operators are offline, the chat box is replaced by a contact form, so that visitors can email their questions directly. Premium users can also benefit from customizable chat boxes and real-time visitor monitoring. Other impressive features include proactive chat, offline email forms, and chat queues for when operators are busy handling other queries. Beyond the eye candy, Pure Chat is also a very capable live chat tool.

Functionality includes powerful analytics, multi-chat management, and proactive chat triggers. You can also schedule when the live chat function is online — and when offline, your live chat box converts into an opt-in form for any MailChimp email list. Chats are handled via the Pure Chat dashboard or mobile apps.

You can also select where chat boxes are displayed on the screen, with visitors able to drag it somewhere more convenient should they wish. FREE All chats are handled via an intuitive dashboard. That concludes our roundup of eight of the best live chat plugins for WordPress.

The 12 Best Team Chat Apps

And because most of the live chat plugins featured include some form of free plan, you have no excuse not to give one a try! Using a different live chat solution? Let us know in the comments below! However, if you want to crank the personal touch up a notch, nothing beats live chat. Top 8 live chat plugins for WordPress If you want to know how to add live chat to a WordPress website, read on. Olark is a fully-featured live chat solution. Zendesk Chat Author s: December 1, zopim-live-chat. Zendesk Chat is one of the most popular live chat services available to WordPress users.

It is easily installed thanks to a dedicated WordPress plugin , available for free from the official repository. Tidio Live Chat Author s: July 13, tidio-live-chat. You can also track chat logs and data over time. A free version of Zopim is available. The paid plans allow you to hide this option, as well as make other changes to the way your chat appears.

Why Should You Use a Team Chat App?

Zopim has a great bundle of analytical features and integrations with popular web-based services and content management systems. Bold offers three different plans: Starter, Plus, and A. The Starter and Plus plans both focus on live chat, with the latter offering more in terms of omnichannel engagement and integration. The platform consolidates customer data across various interactions with your site, then uses this data to provide insight to your customer service team.

This makes it ideal for businesses where more hands-on support is needed to complete the sale.

The vast majority of desired features are relegated to the A. This includes their natural language processing tool, A. If you want to make the customer service process more efficient using chatbots, Bold could be an excellent option. It essentially aims to be less of a live chat solution, and more of a well-rounded all-in-one product that anticipates the needs of potential customers far beyond what website live chat can do. Beyond text-based chats, ClickDesk also supports video conferencing and live chat calls via Skype and Google Talk.

The live chat interface is also integrated with a Helpdesk platform, letting you and your agents address customer concerns outside of the chat box. ClickDesk also integrates with a variety of popular platforms and content management systems including WordPress, Joomla, and Magento, as well as popular marketing services like MailChimp and Unbounce.

Interestingly enough, you can also integrate your social media buttons directly within your chat window. So if visitors want to check out your Twitter or Facebook pages while chatting, they can do so without interrupting the chat itself. ClickDesk offers no live analytics information. Visitor details are only provided when a chat is initiated. From a technical standpoint, some of the features may seem a bit clunky, but they are improving all the time.

Design customization with ClickDesk is more limited than with other providers, in that your customization is limited to several pre-made themes. The themes themselves are not mobile-responsive. However, a smaller version of the chat icon does appear for mobile users, and they can still conduct a live chat through their preferred device.

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ClickDesk could start implementing real-time analytics and a little smoother technical operation, and it would quickly rise through the live chat review rankings. While the brand itself might sound more like a college course than a live chat provider, Com has made significant improvements in its chat program over the past couple of years. Although most of the customization options are available on all plans, some of the more desirable features require an upgraded plan to use.

Comm has come a long way in recent years to be one of the foremost choices worth considering for businesses large and small. This makes it a worthwhile contender for businesses of all sizes. A little bit more than your average live chat program, SmartSupp, based out of the Czech Republic, lets you record and track visitor mouse movements and clicks directly from your agent dashboard.

SmartSupp offers a free plan with an unlimited number of agents and chats. The live chat dashboard is clean, uncluttered and intuitive, making it easy for you and your team to actively chat with interested visitors while gauging their reaction based on the recording of their site activity. Like the many other live chat programs featured in this review, SmartSupp works with popular services and platforms like WordPress, Shopify, Magento and more.

Plus, the platform offers basic automation, letting you automatically send personalized messages to site visitors based on their interactions with your site. With all its options for tracking and monitoring, SmartSupp lacks some of the common features one might expect from a more robust live chat solution including the ability for prospects to have the agent call them directly or browse alongside them. And since even their paid plans are relatively inexpensive, it could be a budget-friendly option for any business — especially considering the video recording capabilities.

Best known as a helpdesk software, Kayako is used by thousands of companies around the world. So what happens when they bring this kind of functionality to the world of live chat? Chats can be organized, assigned and routed to the appropriate people and departments with the click of a button. This way, your team will always have the information they need to personalize the customer service experience, without asking additional, unnecessary questions.

Tasks that should ordinarily be easy, such as creating an automated support email account, are also a bit complex. Their publicly-available API hooks into any CRM program, and hands-on remote assistance functionality lets you work with the customer as if you were actually there. The company offers a variety of services of which live chat is just one part. One of its more unique offers is the ability to hire live chat agents who will engage prospects for you on a pay-for-performance scale.

These agents can monitor your site and engage with your customers, so your team is free to focus on other parts of your customer service. The platform is also simple to set up and easy to customize. A simple user interface editor makes it easy to create your own look and feel without programming. Other features like routing, queuing, surveys and the ability to email transcripts. These fees can quickly add up for companies looking to build a full customer service team and could cost a bit more than the rest of the plans profiled here. Overall, WebsiteAlive offers many features not found in other live chat solutions, including the ability to work with trained professional agents to help convert more clicks into customers.

If you need easy-to-use, brandable chat with visitor monitoring and surveys as well as detailed agent transfer and routing capabilities for multiple chats and multiple agents, WebsiteAlive is one of the better choices.

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With features like before and after chat surveys, department routing, full customizability, and detailed reporting, Velaro has a good deal of services that are priced well at different levels. The platform can automatically direct users with simple questions to less experienced agents, to free up experienced agents for more complex issues. This helps you make the most of your team and more effectively help your visitors. More integrated third-party systems like Vonage and Twilio are available at the enterprise level.