On my side it showed it was ready for pickup. I called and was told he needed to call and only he could for verification purposes. He called twice and was told they needed time to review. They never asked him any questions that pertained to my identity. Then they told me that I needed to call to further verify the identity. Which they only asked 2 questions- email and birthdate. It was just cancelled! This service has been the worst I have encountered and to have to wait as long as 10 days to be able to see my money in my account!
They are so good at drafting the money immediately from your account and now without reasons or a good explanation they deny the transaction.
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Only can give 1 star! Something about her identity? I have been reading the receipts and they are promoting the money gram app! It simply said we need more information about your identity! This is totally nuts! This app and company sends my money successfully every time. And the password recovery is not a hassle nor is the app, I loss my password and I got a recovery password send to me via email. Make sure you set your security questions correctly and you remember the responses.
Log in and view your transaction history. This for online senders of MoneyGram money orders that have an active account. Find the transaction history for your account and view the order you submitted. You should find the status of the send-order there. This is one online option, another is "Track a Transfer. Click on "Track a Transfer. If you're using a physical money order form then you should look for the digit reference number is usually the series of large red digits on the left side of the sheet you're filling out to the recipient.
3 Ways to Track a MoneyGram Money Order - wikiHow
The number will usually be on the edge of the detachable stub receipt. Also enter your last name, then click "Track Transfer. If these don't work, a phone call may be your next best choice. Call the MoneyGram money order service line. This is to check if a money order was cashed. You may want to allow for some time to pass to give the recipient a chance to cash the money order. Consider allowing weeks to pass especially if it is a company you are sending to.
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If more than weeks have passed then plan on submitting a claim card. Submit a claim card. This is for a physically lost mailed money order. You will need the form from the MoneyGram site. Fill out the form completely. If it turns out the money order was cashed then a photocopy of it will be sent to you. If the money order was not cashed then the amount will be refunded to you as a check.
If you're a purchaser missing the reference numbers on your money order then you'll need to fill out the "Number Search form. Contact MoneyGram customer support. If all else fails then you should make more direct contact with MoneyGram's customer service system. These agents sometimes may just be clerks at other stores, and not dedicated personnel. If they are not agents in direct contact with MoneyGram then you may want to use the other customer support options.
Call the main toll free number. Currently this number is: Spanish speakers can call Use the online contact form. Use the money order support forms. If an agent requests you send supporting documents, you will need to use the online secure file transfer link. Use the "Track a Transfer" function for online orders.
The sender should have given you the reference number. You will need to enter your last name, and then click "Track Transfer" to get a result. Go to a local MoneyGram agent.
If a physical money order has been sent to you to be picked up at an authorized location then you may check with them for its status. If the delay is less than 2 weeks then the money order may simply still be in the mail. If the money order has not reached you or its designated MoneyGram location in weeks then ask the sender to file a claim card. Contact MoneyGram's customer support. Only the purchaser can file a claim on the money order that was submitted, but as the recipient, you can at least contact MoneyGram to let them know that the order is missing if the purchaser is unavailable.
Use the phone service if convenient: You can use the web-based contact form as well.
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Fill out as much of the transaction information as you can to speed service along. Ask if there is a delay at a financial institution. There can be a couple of reasons for this including currency exchange for international orders, and the institution's policy's on making sure the money order clears. This could be a day or two or longer if this occurs during a weekend or holiday. For international orders, currency exchanges may delay processing for a day or so as the money order changes value in the account.
The sender of the money order will need to file a claim on the money order if it is lost for a lengthy period of time and not cashed. Get a copy of the historical transaction form.
You can request information on transactions from 1 to 10 years for a fee. You may be the order's sender, receiver, or even a third-party. You need to get this form from the MoneyGram website in the Money Order section for service forms. You may want to print out a couple of copies in case you make a mistake filling it out the first time. Pay the fee online on MoneyGram's website or at a physical agent's location. Either service should provide you with a reference number that will go on the historical request form. Include the appropriate reference numbers you paid the historical service fee with in Part 3 of the form.
MoneyGram does not retain records longer than 10 years. Fill out the proper sender and receiver names. You will need to do this for each MoneyGram order you want information on. If you are a third-party requester, you will need to submit appropriate identification.