It is none of Western Union's business to know where and when the money goes after we send the money through them. Western Union you just lost one of your loyal customers due to dumb policies like this. Also the way you approach your customers is completely rude!
- App Rank History?
- Send cash & pay via your bank?
- Locate My iPhone How Does It Work!
And once I told him it's because we were doing renovations and building up a new house all of a sudden it went from him nagging to oh okay no worries you can send through Western Union now. I am sorry but I had to cuss him out.
This is just ridiculous. So me saying 'my family needs help with bills, personal use' is just not okay? He just wanted me to say something else. Now what if I was lying about the renovation and building a new house? What the heck are they gonna do with this info? It's all for nothing. You stop people from using your service because of some dumb questions like this?
Western Union you lost a customer today. All because ya'll wanna be in people's business. This was not worth it! WU called to confirm that they received the funds and can process it as soon as they receive my govt.
App Description
I sent the ID in 5 mins and the transaction was declined in 2 mins. I called customer service which is so worst and they said they never received funds. I shouted at them and they then checked and confirmed that they received the funds and they do not know when the money will be refunded to my account. I was on call with them for 3 long hours and when I asked to connect to the manager, they just kept me waiting for 50 more mins and disconnected the call. I tried to call them again for 3 times and the call was disconnected each time.
- New Free Spying Application Spying Location Of Mobile Phone!
- Western Union?
- Page not found | Central Texas Dental Care?
One of the worst and stupid company who is holding customer's ID proofs putting them at risk. I will sue this company for loss of my money if they do not refund to my account by end of business today. WU, stop your cheap tricks now and shut your company. I send money online today and it says "error" try again then I tried again second time and it did go through and show up the MTCN. I then send that MTCN to the receiver. After a while I then checked my bank account and the Western Union transaction took out twice.
I then called Western Union to cancel the transaction that I haven't receive the MTCN and they said both transaction that I made have already been collected by receiver. I honestly thought that receiver wouldn't collect the money without MTCN but Western allow receiver to collect without it. This is so stupid. I am forced to give a 1 star rating which I feel you guys don't deserve at all. My experience with Western Union was physically and mentally exhausting.
Western Union Money Transfer
Their customer service by far the worst ever. BofA sent my husband EDD funds through them. For 3 days we waited for a damn confirmation number. Finally we got it after jump through all these hoops. Hire people that speak the language that know how to handle all situations. I will never use Western Union or recommended to anyone!!! This has been a horrible experience.
Western Union has the absolute worst customer service I have experienced in a long. Not only do they put me on hold for now 45 minutes with the number provided but if I try to reach them by email. The link on their site does not work. I tried chat twice and although a connection was made, there is glitch with their system and the agent doesn't respond.
Whoever is in charge of this company from President on down should not be running a company. If customer service is this bad, they need to find something else to do for a living!! Shareholders need to vote for someone else to run this company. I have been doing business for over five years with very little problem of sending money internationally. Well this suddenly came to a screeching halt exactly a week ago today. I could not send on my smartphone the information that I had successfully done three weeks prior.
I was getting an error message of technical error. I went to the local agent and had them bring up my telephone number that had all of my information in their system.
The agent showed me the screen and in red letters stated that the sender was prohibited from sending the amount and to call Western Union. After waiting on the line for 20 minutes, I get a person that stated that their security assessment team had declared this transaction as risk for a scam and had refused to send. However, I have sent funds of larger amounts to the same individual. So, I still have been unable to send this small fund for over a week.
Now you need access to a computer and put all your personal info in it before driving to a Western Union who do not take cash anymore without the internet sign up. And you have only hours to get there after you fill in the forms online taking 20 minutes. So do not have a heart attack or get in a car accident or you lose all your money plus fees. This company needs to close and a new one open that treats people like people especially with the high fees we pay to send money Every week I pay over 12 dollars to send money for the past 30 years and now they do not want my business.
What's New
I sent money through the app and when I was going to give the MTCN to my receiver, that's when I realized that the amount was incorrect, but when I made the transfer everything was okay until I made the payment. I called WU right away to cancelled the money, which I thought would be sent to my account since I paid by Visa debit. Not all WU gives out cash payments, some did not even have money to payout. Citizen card is not a valid ID. Then I was told that I will have to wait weeks for WU to issue me a check, which I paid cash on the spot, I have to wait wks for a check to be mailed out, What kind of Business is WU running to allow someone to wait 3 wks for a check.
Contact Info
I am very disappointed with WU to treat customers like this, when they have all the money in the world and I have to wait 3 wks for them to refund my money. I work with one of the well known financial firms in the USA, and I sent some funds to my brother back in Nigeria. Yes, Nigeria has been tagged as a high risk for wire fraud, but one thing I know is the United States fraud activities wire fraud or not is also on the high.
But to my surprise, they refused my brother from picking up the funds I sent to him. I called the useless company's Western Union - Yes, you heard me right "Useless Company" customer service number only to speak to an agent that told me due to some reasons my funds will not be given to my brother. I gave them all my details for the customer service agent to know that I work in a legit financial organization the whole world knows as a Finance Manager and I do not do fraud but the customer service agent still will not put me through to a superior and will not let my brother pick up the funds I sent.
My funds got refunded to my account all because I am send funds to my brother who needs it. The Western Union brand is just useless and the management of this brand is as useless as the brand itself. If I could give them a zero on this review, I would. I tried to send money through onlinefx.
WesternUnion US Money Transfer on the App Store
They were not able to send the money and I got charged for no reason. When I tried to complain, they said "Business decisions, this would be the best for our business. Never, deal with this company again! Western Union canceled my money transaction twice after 1 hr.