In most cases, FedEx will attempt to deliver your package three times before returning to the shipper. When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt.
Customer Support Center
The door tag contains information that may offer you the option to sign the door tag and have the driver leave your package in a secure location on the next delivery attempt, typically the next business day. If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location. I won't be able to sign for my package. What can I do? If your package was shipped with the Indirect Signature Release option, you may leave a signed and dated handwritten note on the door instructing the driver to leave the package at your door.
Click here for FedEx locations. How do I determine the delivery address of my shipment? If you have the tracking number, you can access delivery city information and signature information if a signature was obtained.
Track by Tracking Number - FedEx Customer Support
Click here to track your shipment. If you need the detailed delivery information includes address , you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer's account number. Can I get a copy of the delivery signature? Proof of delivery is offered for most packages shipped within the U.
Shipment delivery signatures from other international locations are not available at this time. How do I specify a time window for delivery? My package was supposed to be here, but it has not arrived. A good first step is to track the status of your package using your FedEx tracking number. The tracking number enables us to provide you with your package's most up-to-date tracking information. If the tracking results do not answer your question, your next step can be to contact FedEx for further assistance. The tracking detail page provides detailed information about your shipment, including your shipment's current status and estimated delivery date.
Delivery days and times vary by service type:.
If the tracking page indicates your shipment is on time, use the estimated delivery date as a guide to when your shipment will arrive. I tracked my shipment, and there haven't been updates on it in more than a day. What should I do? For additional tracking information, contact us at 1. I tracked my shipment, and it appears there is a customs or clearance delay. Customs and clearance delays occur for a variety of reasons. If additional information is required from the shipper or recipient, FedEx will attempt to contact them.
I tracked my shipment, and there are no scans. If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at 1.
What are your delivery hours? I don't understand the route my shipment is taking.
Package, Envelope, Express Freight
The city where my shipment is being scanned doesn't appear to be on the correct route. You can do this only if you have a FedEx account. Track the shipment online on FedEx.
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If you don't have a FedEx account, you have to supply the following additional information: Shipping date within 15 days , destination country and destination zip code. You might need to enter the FedEx service used. When you see the shipment details, note down the tracking number.
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Kris Helen became a freelance writer in and has never looked back. She has written reviews, news and interviews for such online publications as The Neave and Blogcritics, and has also written a regular music blog. Shipment information for FedEx Freight is kept for two years from the delivery date. About the Author Kris Helen became a freelance writer in and has never looked back. How do I determine the address my package was delivered to?
If you have the package tracking number, you can access delivery city information and signature information if a signature was obtained. Click here to track your package. If you need the detailed delivery information includes address , you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer's account number. How do I specify a time window for delivery? My package was supposed to be here, but it has not arrived.
A good first step is to track the status of your package using your FedEx reference number. The tracking reference enables us to provide you with your package's most up-to-date tracking information. If the tracking results do not answer your question, your next step can be to contact FedEx for further assistance.
FedEx Tracking Number Not Found?
The tracking detail page provides detailed information about your shipment, including your shipment's current status and estimated delivery date. Delivery days and times vary by service type:. If the tracking page indicates you shipment is on time, use the estimated delivery date as a guide to when your shipment will arrive. I tracked my shipment, and there haven't been scans on it in more than a day. What should I do? Packages in the FedEx system receive scans at various points between pickup and delivery.
It is not unusual for a package to go more than 24 hours without a scan while in transit — your package may be traveling as intended. I tracked my shipment, and it appears there is a customs or clearance delay.
Customs and clearance delays occur for a variety of reasons. If additional information is required from the shipper or recipient, FedEx will attempt to contact them. I tracked my shipment, and there are no scans. If there are no scans for the tracking number or references entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at 1. What are your delivery hours?
Frequently Asked Questions
I don't understand the route my shipment is taking. The city where my shipment is being scanned doesn't appear to be on the correct route. Should I be concerned? Shipments may move through regional sorting locations before arriving at the delivery destination.